Give Us Feedback.

The team at SideLineTracker would like to hear from you. Please provide us with your feedback or ideas on how to improve this application. Below is a list of frequently asked questions to help guide you while using the application.






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Frequently Asked Questions

  1. Do I need to be online the first time I log into SidelineTracker?
    Yes, you will need to be online to signup and login for the first time. Once you are signed up, all content is stored locally and synced up to the server once the devrink is back online.
  2. What do I do if Login fails when logging into SidelineTracker?
    If you forgot your password, you can click the forgot password link on the login screen to assist in restoring access. You will need to be online for this task. If you have your login and password and still cannot log on, you can contact support at support@SidelineTracker.com
  3. I created my account and logged in but I misspelled my name, how can I change it?
    You can edit your account from the team management screen by clicking on your name.
  4. How can I change my account password for SidelineTracker application?
    If you forgot your password, you can click the ‘forgot password’ link on the login screen to assist in restoring access. You will need to be online for this task.
  5. How do I add a Team when logged into SidelineTracker?
    If you’d like to add a team, just click the plus icon in the last box on the teams management screen to add a new team.
  6. How do I delete a Team I have added?
    For deleting a team, you will press and hold the team you wish to delete (similar to your apps management) you will then be prompted to delete.
  7. What does notifications do when I am adding a team?
    Notifications will give you the option to notify the parent emails attached to that team on game completion.
  8. How do I change my Minimum and Maximum Player Duration Time?
    You can change the Player Duration Time on the Edit Team page.
  9. How do I add the coach’s name?
    You can add the coaches name on the Edit Team page.
  10. Do I need to start my play time prior to moving players on the playing field/court/rink?
    No, you can place your players on the field and then start the play. You can then drag and drop users as you please whether a play is in motion or not and the time will start for each individual player.
  11. How can I stop the game time?
    Upon starting a play, the game time will start and a ‘pause’ button appears for the game time. You can click on ‘pause’ at anytime. Pausing the game also stops/ends any current plays in action.
  12. How do I change the score of the game?
    To change the score of a game, click on the score on the game screen and notifier buttons become active to increase or decrease the score.
  13. How do I delete a player?
    To delete a player, all you need to do is click on the delete button found on the player list.
  14. I created my account and logged in but I misspelled my name, how can I change it?
    You can edit your account from the team management screen by clicking on your name.
  15. How can I change my account password for SidelineTracker application?
    If you forgot your password, you can click the ‘forgot password’ link on the login screen to assist in restoring access. You will need to be online for this task.
  16. How do I change my Minimum and Maximum Player Duration Time?
    You can change the Player Duration Time on the Edit Team page.
  17. How do I add the coach’s name?
    You can add the coaches name on the Edit Team page.
  18. Do I need to start my play time prior to moving players on the playing field/court/rink?
    No, you can place your players on the field and then start the play. You can then drag and drop users as you please whether a play is in motion or not and the time will start for each individual player.
  19. How can I stop the game time?
    Upon starting a play, the game time will start and a ‘pause’ button appears for the game time. You can click on ‘pause’ at anytime. Pausing the game also stops/ends any current plays in action.
  20. How do I change the score of the game?
    To change the score of a game click on the score on the game screen and notifier buttons become active to increase or decrease the score.

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